When will I receive an order confirmation email after placing the order?

You will receive the order confirmation email immediately just after placing your order.If you don’t receive that email, please check  your Spam folder and see if you can locate it (Please mark “Not as Spam” to receive the emails directly into your Inbox).

What is estimated time of delivery for the products?

In general, you will receive your item within the chosen shipping time frame ( 2-3 Business days).

Not fulfilled by Musli products are not covered under above shipping time frame. Such products take a minimum of 3 days and up to 7 days in delivery. We expedite the deliveries of such products as soon as we receive them from the sellers.

Can I request for a copy of the order invoice to my email ID?

Yes, you can contact with customer service team and they will provide you order invoice immediately.you can also send email on system administrator email.

How do I cancel my order?

Once you have made your order and want to cancel, please get in touch with our system administrator for further details.

Based on the status of the shipment, the customer service team will advise the customer.

When can I contact customer care and how?

You can email/call/live chat with us anytime with the details provided on Contact Us page.

Does the customer have to pay any extra cash to the delivery man while receiving the order?

No, the customer needs not to pay any extra cash to the delivery man. Once you paid online then you do not need to pay anything offline.

However, if the delivery man refuses to give you the shipment without any payment, please contact our customer care team immediately to help you with this issue.

What if I received the defective/damaged/wrong product and would like to return it?

Please feel free to contact our customer care team to get more details on how to proceed with the issue.

Does Aayurved Shakti charge anything extra because of the difference in currency?

We do not charge anything extra apart from the shipping and customs charges. Your bank may charge for  the difference in currency as the transaction amount will take place in Rupees from your account.

How do I know you work in secure Ecommerce environment?

All the payment transaction pages are secured by approved SSL certificates.

All our payment transactions are done on the provider website, which are well known and authorized providers.

What methods are used to prevent fraud?

All the products are delivered to customers on providing the online invoice generated after successful payment.

All the delivery addresses are recorded in the order history and verified before delivery by our respective departments.

If system detected any transaction as fraud, we verify transaction by taking some details from buyer and if authentication failed in verification then the transaction will be cancelled and refunded within 7 working days.